Refund policy

Last updated: 25 October 2026

Our tapestries are printed after ordering. Please check the design, dimensions and delivery details before purchasing. Printing after an order does not by itself remove your statutory consumer rights.

Damaged, defective, incorrect or misdescribed goods

If an item arrives damaged, defective, misprinted, different from your order or materially different from its description, email info@deadwallsociety.store. Include your order number, a description of the issue and, where reasonably possible, photographs of the item and packaging. Please report visible issues within seven days where possible so we can investigate promptly. This request is not a deadline that takes away any rights or remedies available under applicable law, including for defects discovered later.

We will assess the issue and provide the repair, replacement or refund required by applicable law. For a confirmed fault or an error by us, we will cover necessary return shipping and will not charge you to correct the issue. Contact us before returning an item so we can provide instructions.

Change of mind

For orders delivered within India, we do not offer voluntary change-of-mind returns or exchanges for a correctly supplied item, including an incorrect size or design selected by the customer. This does not exclude a cancellation, return or refund right required by applicable law. Minor screen or lighting differences do not by themselves establish a defect, but this does not excuse a material mismatch with the description.

If mandatory law applicable to an international sale gives you a withdrawal or cooling-off right, that right applies. A standard catalogue design is not automatically a personalised item merely because it is printed after ordering.

Cancellations and changes

Email us as soon as possible to request a cancellation or change. We can cancel and refund an order before production begins. Once printing begins, a voluntary cancellation or change may not be possible. Any cancellation or other remedy required by law remains available.

Refunds

When a refund is approved, we will initiate it to the original payment method within 3–7 business days, or sooner if applicable law requires. Your bank or payment provider may take additional time to display it. Contact us with your order number if an approved refund has not arrived.

Failed delivery

For a parcel returned by the courier before delivery, see our Failed Delivery / RTO Policy. For non-delivery or delay, contact us so we can investigate and provide any remedy required by law.